Frequently Asked Questions

Most facilities are up and running within 24-48 hours. Our onboarding process includes:

• Phone number configuration and testing
• Resident enrollment (can be done in batches)
• Staff training on the dashboard
• Security team notification setup
• Test calls to ensure everything works

To get started, we need:

• Facility contact information and preferred check-in time
• Resident list with names and phone numbers
• Security team contact information for alerts

Our system works with ANY phone type - landlines, basic cell phones, flip phones, smartphones. No smartphone or internet required. Residents just need to be able to answer calls and press "1" on their keypad.

We call at the check-in time, then retry every 15 minutes for an hour. If the resident still hasn't responded after an hour, the security team is automatically notified to check on them.

Yes! Residents can check in early by:

• Calling our toll-free number
• Sending a text message
• Using our custom smartphone Big Button App
• Letting the security team know they're okay (staff can check them in manually)

Staff can manually check in residents directly from the dashboard when they see them in person. This immediately stops any automated calls and updates the system.

We have multiple safeguards:

• 99.9% uptime guarantee with redundant systems
• Automatic failover to backup servers
• 24/7 monitoring and immediate alert response
• Emergency contact procedures for extended outages

There is a one-time setup fee of $500. No cancellation fees, no per-call charges. The monthly fee includes everything: unlimited automated calls, text messaging, dashboard access, and support.

Comprehensive support including:

• Email and phone support during business hours
• Emergency support for system issues 24/7
• Initial staff training and onboarding
• Ongoing training for new staff members
• Regular check-ins to ensure optimal usage

Minimal training required. Most staff learn the dashboard in 15-20 minutes. We provide live training sessions, video tutorials, and written guides. The system is designed to be intuitive for staff of all technical skill levels.